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Subscription & Cancellation Policy
A legal disclaimer
Last Updated:** August 5, 2026
**Version:** OSCP-2026-08-05-v1
This Subscription & Cancellation Policy applies to businesses that purchase Ophir’s Services. It supplements the [Ophir Client Agreement](https://www.ophir.solutions/client-agreement) and the Order Summary accepted at checkout. If there is a conflict, the accepted Order Summary controls Client-specific prices and selections, and the Client Agreement controls other contractual matters, subject to applicable law.
Seller and Services
The seller is:
**Ophir LLC**
support@ophir.solutions
The standard subscription includes one custom-branded instant-estimate tool for one Client business or brand, standard initial configuration, requested customer estimate-recap emails, Client lead-alert emails, unlimited estimate submissions subject to reasonable technical and abuse controls, standard software updates, reasonable routine content updates, and email support within a commercially reasonable time.
Additional estimators, businesses, brands, extensive redesigns, custom integrations, data migration, custom development, or unusually large or frequent content rebuilds require a separate written agreement or Order Summary.
Setup fee
Ophir’s standard setup fee is $499. Ophir may waive or discount that fee when the waiver or discount is shown in the accepted Order Summary.
Subscription options
Client selects one of the following recurring billing options:
### Monthly subscription
- $329 charged at checkout;
- automatically renews at $329 every month until canceled;
- one-month initial and renewal periods; and
- no free trial.
### Annual subscription
- $2,988 charged at checkout;
- automatically renews at $2,988 every year until canceled;
- one-year initial and renewal periods;
- equivalent to $249 per month for comparison purposes but billed as one annual payment, not monthly installments; and
- no free trial.
Prices are in U.S. dollars and do not include applicable taxes. The Order Summary presented immediately before payment identifies Client’s selected option, amount due, billing frequency, first charge, and scheduled renewal date.
Automatic renewal authorization
By completing the required electronic acceptance and payment, Client authorizes Ophir and Stripe to charge Client’s payment method for the amount and frequency displayed in the Order Summary. Charges begin at checkout and continue until Client cancels or the subscription otherwise terminates.
Client must maintain accurate billing and payment information. Ophir or Stripe will provide a receipt or order confirmation after payment.
As a standard practice, Ophir will send an annual-renewal reminder approximately 45 days before an annual renewal. The reminder will identify the scheduled renewal date, renewal amount, and cancellation method. Ophir will also provide notices required by applicable law.
How to cancel
Client may cancel future renewals at any time without a cancellation fee or advance-notice period by:
1. using the cancellation option in the Stripe Customer Portal; or
2. emailing support@ophir.solutions from an email address associated with Client’s account.
Cancellation through the Stripe Customer Portal is effective when submitted. An email cancellation is effective when received by Ophir, provided it is received before the next charge. Ophir will provide or arrange a cancellation confirmation. Client should retain that confirmation.
Client does not need to speak with sales, provide a cancellation reason, or give 30 days’ advance notice.
Effect of cancellation
Cancellation stops future automatic renewals. It does not reverse a payment already processed.
Client generally retains access through the end of the already-paid monthly or annual period. Access may end earlier if Ophir suspends or terminates the Services for nonpayment, material breach, illegality, security risk, fraud, or abuse.
Client is responsible for retaining its lead-alert emails and other business records. Available data requests and deletion after termination are governed by the Client Agreement and [Data Processing Addendum](https://www.ophir.solutions/dpa).
Refunds
Subscription and setup fees already charged are nonrefundable. Ophir does not provide prorated refunds or credits for an unused portion of a monthly or annual paid period merely because Client cancels or stops using the Services.
Exceptions apply only when:
- the accepted Order Summary or Client Agreement expressly provides otherwise;
- Ophir confirms a duplicate or unauthorized charge;
- Ophir terminates affected Services for an uncured failure covered by an express contractual remedy; or
- applicable law requires a refund.
Price changes
Ophir may change the recurring subscription price for a future renewal by providing at least 30 days’ notice before the affected renewal. If Client does not accept the new price, Client may cancel before that renewal. A price change does not alter an amount already charged for the current paid period.
Failed or disputed payments
If a payment fails, Ophir or Stripe may retry the payment method and ask Client to update its billing information. Ophir may suspend the Services for an undisputed amount more than 10 days late after notice.
Client should report a suspected duplicate, incorrect, or unauthorized charge promptly to support@ophir.solutions. Initiating a payment dispute does not cancel future subscription renewals; Client must also cancel through the Stripe Customer Portal or by email.